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Railway, Rail Shipper and Community Help Line 1-877-850-7148 - freeadsnews - 12-04-2023 1-877-850-7148 The Canadian Transportation Agency offers information, guidance and dispute resolution services about: level of service provided by railway companies to shippers rail noise and vibration railway crossings and other issues We can also help with shipper and community rights and obligations. Help Line staff are available Monday to Friday, 8 a.m. to 5 p.m. Eastern time In the event we are unable to answer your call, please leave a message. We will return your call within 1–2 business days. Your identity will not be shared with the carrier without your express consent. Resources Rail Monitoring at the Agency Railway Crossings FAQs: Private Railway Crossings Railway line construction and relocation Complaints about rail noise and vibration Long-Haul Interswitching Guides and tools for rail